Welcome to Travel-here.com's Policies Section
We implement and maintain these policies within our organization, with constant updates, to ensure continued
excellent standards and quality of service to our clients.
Privacy and Security Policy
We are most concerned about protecting the privacy of our clients. Any personal information solicited from you
will be treated with total confidentiality. It will only be accessible to designated staff members and will only
be utilized for the purpose of securing accommodation reservations requested by yourself. Personal information
provided will always be kept secure and confidential and not divulged to any third party under any
circumstances unless required by law.
Credit Card Security
We utilize the latest technology available to guarantee
that your credit card information is kept secure. Furthermore, we meet
all the technical requirements of the PCI DSS (Payment Card Industry Data Security Standard).
Credit Card Processing is solely performed on a secure server of Datatrans AG
(leading Swiss Payment Service Provider). The form where you enter your credit card information utilizes Secure Socket Layer (SSL) technology, which encrypts all information keyed in for secure transmission over the internet. The encrypted data cannot
be read by third parties and will be securely transmitted to the payment
processing server of Datatrans AG, which fully complies with all PCI guidelines and has been officially
certified by VISA and MasterCard as a payment service provider.
For Hotel Reservations in Asia made through our wholesaler
network, you will receive an electronic confirmation which
will have a due date (usually up to 2 weeks) by which
time you must confirm acceptance of your reservation by sending
us your credit card details. If we do not receive these details
by the due date we will cancel your room automatically.
Every hotel has its own cancellation policy, as a general
rule, unless otherwise stated, our policy is that you may
cancel this confirmation within 14 days prior to your arrival
with no penalty. Cancellations received after your payment
will result in a USD 20 processing fee. Cancellations
received less than 14 days
(or informed to you separately by payment due date) prior to arrival
will result in a 8% of your total tour/hotel/resort booking amount and a
possible cancellation fee.
Any Amendment will be charged for 10 % of the difference and USD 2 refund processing fee,
in case the new amount is lower.
If you do not wish to keep the reservation please cancel
it. You can cancel your reservation on every page
by clicking on the Cancellation Form in our menu bar on the
Failure to arrive at your hotel will be treated as a late
cancellation and will incur a cancellation fee as mentioned
Shop Safe Guarantee
In the unlikely event of unauthorized use of your credit card
occurs, follow the reporting procedures specified by
your card provider and after contact our Customer
Service Center immediately. Most credit card companies
will cover you for unauthorized use of your credit card.
If your credit card company holds you liable for
unauthorized charges made as a result of your credit
card purchase from Travel-here.com, we will reimburse
you for up to US$50.00 which is the minimum lunder the
US’s Fair Credit Billing Act.
If you would like to have more information about the Fair
Credit Billing Act, please contact the Bureau of
Consumer Protection or visit the Federal Trade
The prices quoted to you will be correct as at the date
the information is sent to you. There are however circumstances
where prices fluctuate due to external factors i.e.
tax changes or exchange rate fluctuations. If the changes
are greater than 5%, you will be advised of the revised
rate before payment is authorized and requested to confirm
Travel-here.com, employees, associates and agents have
done their utmost to ensure the accuracy of all information
provided on the site. They however, accept no responsibility
for any loss, injury or damages sustained as a result
of information or advice derived from this site. The
usage of information on the site is at the users own
risk. Users are urged to verify all critical information
with relevant authorities prior to making any travel
arrangements. This should include all information on
visa requirements, health, safety, weather, customs,
transportation and other related information.
Place of Performance and Jurisdiction
Im Brunnli 12